关于沟通：你不得不知的3点职场指南

职场中你是否有遇到过这样的场景【事前我本以为你知道也理解我说的话，并且我觉得你应该已经接受并照做，但最后执行结果却与当初沟通的有偏差】

那正确的沟通机制到底是怎样的呢？小耐姐分享3点你不得不知的职场沟通指南，让你的Team高效协作，收获完美交付。

说的好不好是一回事儿，如何在沟通过程中说到对方想听的，听懂对方想说的，这必然是一门艺术。

Want to become well-spoken? Here are three tips.

· 确保对方感觉“被听到” ·

Make others feel well-heard

We focus too much on what we should say next, formulating witty responses in our heads instead of giving full presence to the person talking. The art of listening is as important as the art of speaking.

When the other person feels truly “heard,” that person will perceive you are caring about what he or she is saying, and this may make you appear more likable and better spoken.

表达关心而非“聪明”

Ask questions you genuinely care about or are curious about

These questions are better than ones you think will make you sound smart or clever. People palpate authenticity from the way a question is used: whether it is a genuine question or just a way to make the asker show cleverness or superiority.

Of course, questions can be genuine AND clever, as long as your questions are truthful to your interest and engagement.

· 刻意练习沟通技巧 ·

Practice the technical aspects of your communication

Slow down if you tend to speak very quickly. (Visual thinkers tend to do this.) Pay attention to the meter or pace of your speech. Match the pace of the conversation, unless you want to deliberately slow down or speed up the pace of conversation to improve the overall level of engagement.

Remember: If you slow down the speed of conversation, you will become the focal point in the conversation; thus slowing down is useful for changing the tone/depth or direction of a conversation.

Lower your voice to a calming pitch, but not to the point of becoming distracting and jarring, i.e. un-natural sounding (as an example, Elizabeth Holmes deliberately lowers her voice to the point of being unnatural for me personally, whatever her rationale may be to cultivate vocal authority).

If your voice tends to be low and you want to appear more approachable and friendly, slightly raise the pitch of your voice; imagine puppies or whatever adorable baby creatures that break your face into a big smile.

Reduce filler words: “um, uh, like, just.”Make friends with pauses in between sentences and learn to be comfortable in short moments of silence. I remember reading a research study that suggests filler words are a way for our brains to scan for the right words, thus I’m not arbitrarily saying that filler words are“bad.” However, using the same line of thinking, reducing filler words suggests you have a good command of the vocabulary you want to best communicate your ideas.

Have something to talk about: pay attention to timely topics and pay attention to what other people are paying attention to. It doesn’t all have to come from “you” — I have few original ideas and even fewer insightful ones — but I can share the insight I have observed or read about from others, and I can be a bridge or connector in a conversation. You may want to start by becoming a connector or bridge in a conversation, versus a “driver” of conversations.

<This article originally appeared on Quora.>

很多“奶粉”非常喜欢小耐姐整理的职场英语干货，我们后期也为各位发布更多“Business Talk”、“Presentation Skills”、“Work Reports”等相关主题的干货。关注喜马拉雅FM英耐，感受“英耐商务英语，造就沟通之美”。